etsy fraud squad.

well, yesterday was quite the day here in the workshop. in the morning i found out that a new online "shop" had appeared, claiming to be a collective working with designers to sell handmade handbags. funny thing was - the bags were Cipolla's bags! images and descriptions taken right from my etsy shop (as well as from two other etsy shops). after i got over the initial disbelief - it was so weird to see everything arranged in a shop, even using the cipolla name, and me having no idea - i became horrified, nightmares of being associated with a scam that was at best collecting handmade prices and shipping out factory knock-offs & at worst taking the money and running. yikes.

i found out about this from a fellow victim who had been alerted to the shop through google alerts (i hesitate to give google even more promotion, but i have to say yay! for this service). immediately i emailed every contact addy i could find - but surprise surprise, they didn't work. i then emailed the host service, a marketplace similar to etsy without the handmade focus, and waited for a response.

but as i attempted to get back to work i couldn't stop thinking about it. i was worried for sure, but i was even feeling a little scared - i'm not very internet or e-commerce savvy - i felt a little helpless, not knowing what to expect or what i could ultimately do. the fellow seller who had also been used said she felt violated, and i think that's actually a good description. then i thought - i should post this in the etsy forums! i rarely go into the forums these days, but when you need advice or support, it seems that fellow etsians always come through. what harm could it do? i posted the issue and went back to the sewing machine for a half hour.

when i returned the thread was like 25 pages long! people expressing outrage, support, and best of all - doing detective work and sending off emails of disgust. by mid-day staff from the host service had found the thread and - though they never did answer my original email from the morning - promised to look into it immediately. etsy staff jumped right in too! and it was fabulous to know they had our back even though this was something happening outside of etsy. man, did the three of us feel the love! by the afternoon i had been contacted by the CEO of the host service and by the evening the "shop" was no more. i hope we caught it in time, before anyone had made any "purchases".

sometimes i forget that etsy is more then just a network of artists and shops - it can be a family. seriously, i'm not usually one to get too involved in the forums and i've never even been in the chat rooms, but it was amazing to read and feel the genuine concern and real efforts to help that poured out from everyone who posted yesterday. so thank-you all, you rock!

all in all it was a surprising, horrifying, frustrating, informative, and ultimately victorious and uplifting day.

not bad for a random wednesday in the workshop ;)
♥ m.


oh, and through it all, i even got my work done!











a new batch of favourite bags was finally finished and will be posted in the shop over the next few days.